Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Trust is a vital part of any relationship and at Microsoft it’s an essential component in our interaction with our partners and our customers. Public and private sector organisations and individuals ...

Certification programs for administrators and developers go back to the days when the mainframe was young, so it’s not surprising to see these courses and tests showing up for CRM systems now. It’s a ...