The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...

CHARLOTTE, N.C., July 26, 2023 (Newswire.com) - The Daniel Group, a leader in customer experience (CX) in the B2B industry, announces the launch of its CX Institute. The CX Institute will offer ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...