Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

Emergency-response centers are using AI to improve and streamline services like live translation. Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details.

The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...