This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations. Natural language processing (NLP) and conversational AI are often used ...

As I mentioned in my previous post, "AI in Your Contact Center: Understanding the Basics," the use of natural language processing (NLP) to conduct a conversation with a customer is far and away the ...

One of the main challenges in language analysis is the method of transforming text into numerical input, which makes modeling feasible. It is not a problem in computer vision tasks due to the fact ...