Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

A controversial project that aims to create the building blocks of human life has started. However, in a world first, medical charity the Wellcome Trust, has given an initial £10m to start the project ...

Researchers at Tianjin University and the Southern University of Science and Technology in China have created a “human-on-chip” system that combines human brain matter with a neural interface chip and ...

Researchers from the University of Tokyo have developed a groundbreaking method to cover robotic surfaces with genuine, living skin tissue. The idea of robots with skin isn't just about creating a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Krishnan Venkata There ...