SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...