Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

TAMPA, Fla.--(BUSINESS WIRE)--Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, ...

Your customer support software prevents incoming questions from being missed by converting them into easy-to-manage tickets. When a new ticket is made, it can be tagged, sorted, and sent to the right ...