Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

Twilio focuses on combining communication APIs with customer data management, offering specialized services with an AI flair. Notable features of Twilio's offerings include CustomerAI Predictions, ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

A Google outage on June 12 disrupted several applications, including tools used by the healthcare industry. Affected services included Vertex AI Online Prediction, Dialogflow CX, Agent Assist and ...