Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based ...

UneeQ Creator with Google Dialogflow unlocks the power of conversational AI to improve customer experience and influence consumer behavior with customizable digital employees AUSTIN, Texas--(BUSINESS ...

NEW YORK, March 30, 2021 /PRNewswire/ -- Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, today announced a significant enhancement to its ...

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform. Google launched Hangouts Chat early last year, a ...

Google LLC said at its Cloud Next’18 conference today it’s updating its Dialogflow Enterprise service with new features for contact centers that can help to automate simple, common interactions.