Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Carol was deeply disappointed. She had hired someone she thought would be a superstar for her team—the peanut butter to her jelly—only to face one difficult interaction after another. It seemed like ...

Difficult people are (unfortunately) everywhere. That coworker who always has to be right, the family member who pushes your buttons, or the customer who seems impossible to please. We've all been ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. Interacting with difficult people can feel like trying ...

Lately, as more and more organizations are requiring at least a partial return to the office, it seems that many folks are struggling with being back around people who they were all too happy to get ...

Difficult people come in many forms, from constant complainers to those who always seem to create tension. The challenge is handling them without losing your own energy. These approaches help you ...

Interacting with difficult personalities is often frustrating or even enraging, but it is possible to learn how to manage interactions with these individuals more effectively. Before I address the way ...

The human brain processes negative information differently than positive input, explaining why one pessimistic comment can overshadow ten encouraging ones. This “negativity bias” evolved as a survival ...