Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When employees feel motivated and valued, they bring their best selves to work. When ...

Microculture is the latest concept helping to redefine what it means to have a thriving organization. Generally, your organization's culture originates with leadership and is defined by the values, ...

Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, unveiled new ...

This article is part of "Workforce Innovation," a series exploring the forces shaping enterprise transformation. Since the launch of ChatGPT in 2022, artificial intelligence has been hailed as the ...

As more organizations bring employees back to the office, they face a complex challenge: How to repopulate the workplace without undermining the improved productivity and employee satisfaction enjoyed ...

Empower employees by proactively tracking engagement, productivity and well-being trends. Flexible policies and outcome-focused leadership reduce burnout risks significantly. Employee burnout is one ...

Today's retirees are struggling to make their savings stretch. Could this be an opportunity for benefit managers to get ahead of the curve with their current roster of workers? Processing Content ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

Without strategic employer support and a nudge from brokers or advisers, frontline workers' transportation challenges can lead to absenteeism, lower productivity and turnover. Here are a few ways HR ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...