IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

5 Tips For Choosing the Right Help Desk Solution for Your Small Business Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...