Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...

@2024 - All Right Reserved.

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the benefits were clear: delivered well a more proactive ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom, acustomer service solutions provider, today introduced acustomer service bot named Fin, powered by OpenAI's GPT-4 and Intercom's proprietary machine learning technology. Fin works with zero ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...

Pioneer by Intercom takes place on Oct. 9, 2025, at the Perelman Performing Arts Center in New York City. The summit will be available in person and virtually. The event will gather over 400 leaders ...

Intercom debuts new products and platform innovation at New at Intercom event SAN FRANCISCO, March 23, 2022 /PRNewswire/ -- Intercom, the Engagement OS, today launched two new products: Surveys, the ...

A notable changing of the guard is afoot at Intercom, the unicorn SaaS startup that powers the ubiquitous smiley customer service bots that sit on tens of thousands of company homepages: The company ...