Cierra was an associate writer for CNET's broadband team, covering all things home internet. She is a graduate of the University of North Carolina at Wilmington with a master's degree. Cierra is ...

T-Mobile rolled out faster speed tiers for its 5G home internet service. But there's a catch. Not everyone can sign up for it. Here are the details. Trisha Jandoc Former Associate Writer Trisha Jandoc ...

Sick of slow, expensive, or unreliable internet service? You probably are. Internet service providers (ISPs) came second to last in a study of customer satisfaction by industry in the US last year.

Internet service providers including Charter, Verizon and Comcast are shifting customers away from the Affordable Connectivity Program, an expired federal internet subsidy that helped low-income ...

Spectrum, which is owned by Charter Communications, continues to rapidly lose an alarming number of internet customers, despite recent efforts to reverse this concerning trend. Amid recent challenges, ...

It’s not always easy to know what you’ll be charged when you sign up for a new internet package, or what speeds you’ll be getting. That should change this week when new rules start requiring providers ...

Depending on where you live, you might be stuck with one internet provider. See how bad yours is on Consumer Reports.