Process flexibility and design optimization are critical disciplines that enable manufacturing and service systems to adeptly respond to fluctuating market demands and diverse product requirements. By ...

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

The course covers the fundamentals of the human-centered research process and prepares students to plan, design, and conduct their own studies. Students in this course will work alongside their ...

Design workflows shift as AI and engineering speed shipping; mockup time drops to 30–40%, changing team roles and review cycles.