verizon logo on phone - Photo Illustration by Igor Golovniov/SOPA Images/LightRocket via Getty Images Updated on Jan. 15 at 1:41 p.m. ET: Verizon confirmed Thursday that its massive outage was caused ...

Verizon responded to user complaints about a massive outage on Wednesday ...

Add Yahoo as a preferred source to see more of our stories on Google. Seeing an 'SOS' at the top of your phone? Verizon customers are feeling the outage. As of 12:37 p.m. ET, on Wednesday, Jan. 14, ...

If you want to fix the SOS displaying on your phone, here's what to do. But the issue may lie with your carrier.

A massive Verizon outage Jan. 14, downed tens of thousands of Verizon phones, with Verizon customers eager to "fix" SOS mode on iPhones and turn off "Emergency Calls Only" on Samsung/Android phones.