In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

XRP (CRYPTO: XRP) sits near $1.90 with sentiment hitting levels not seen since before its last major rally. The Crypto Fear & ...

This paper demonstrates state-of-the-art text sentiment analysis tools while developing a new time-series measure of economic sentiment derived from economic and financial newspaper articles from ...

Market psychology represents a fascinating intersection between behavioral finance and investment strategy, unraveling the emotional and cognitive factors that drive investor behavior, thereby shaping ...

A new six-year sentiment analysis anchors IB’s enhanced Marsh review, connecting market data with real-world strategy, risk, ...