Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The FINANCIAL — HP announced HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to ...

PALO ALTO, CA--(Marketwire - Oct 22, 2012) - HP (NYSE: HPQ) today announced HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management (ITSM) solution that delivers a simple-to-use, ...

Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirements Deskpro Private Eliminates Impossible ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

ACI Learning, a leader in professional IT and cybersecurity training, today announced the launch of HelpDeskPro, a training ...

In many ways, the service desk acts as the face of the IT department. It enables most interactions between users and IT, including problem reporting and resolution, and it sets the tone for support ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

The dull but important and necessary category of help desks received its due at this year's Demo08 conference with a handful of companies offering some new twists to the old problem of customer ...