Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Thames Water has deployed ServiceNow to enable the IT department to understand how software is used in business, and combat anomalies before they cause business disruption. ServiceNow is being used to ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

The more I travel and talk to companies in different parts of the world, the more impressed I am with how U.S. companies have transformed costly and time-consuming manual or paper-based processes into ...