In today’s rapidly shifting business landscape, communication has become more than a basic operational need, it’s a strategic ...

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business ...

Lisa Schick is a collaboration solutions adviser for CDW, consulting on sales, planning and development of collaboration solutions for small businesses. Phones may not be perceived as “mission ...

Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

As businesses expand, they typically require a phone system capable of handling more than one call at a time. When you have multiple employees, you want them to be able to make or receive calls as ...