That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...