Digital transformation—a process that has been underway for years—received a major boost as a result of the global pandemic. Companies that had already transformed and digitalized their processes ...

Since the pandemic began, cities across the country have been on a fast track to digital transformation. To meet constituents where they were, state and local governments needed to modernize citizen ...

Kamales Lardi has more than 23 years of cross-industry experience with digital and technology solutions and is the author of The Human Side of Digital Business Transformation. “Rubbish. It’s all about ...

AI transformation hinges on deliberate workforce transformation. Employees need structured pathways to reskill and upskill, ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

This article presents a descriptive review of a team-based care transformation model in a large primary care network, including core staffing, process improvement, and extended care teams. Allegheny ...

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as an ...