Book a vacation rental, even with some of the key players, like Vrbo and Booking.com, and you might be on your own if you ...

When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn’t work. But when she asks for a refund, the owner blocks her. Can she get her money back? Question: I booked ...

I recently booked a vacation rental through Vrbo. I arrived close to midnight and it smelled weird. I found broken tiles and ...

A guest uses the hairdryer that came with his Vrbo rental, and the next thing he knows, he’s being blamed for a major electrical problem and hit with a $1,000 bill. Here’s what happened. Vrbo took ...