In deploying AI tools for Amex’s customer service representatives, the company adopted a “learn as we go” approach with ...

The tepid labor market means CIOs can gain better access to high-quality, experienced talent, according to Kye Mitchell, head ...

As vendors compete to power open source AI, CIOs should rely on a mix of open and proprietary models, Gartner VP Analyst ...

CIOs feel the pressure to get data-backed results from AI experimentation, and most expect to cut their losses from projects ...

Tech leaders will nearly double spending on the technology this year, but skills gaps and security concerns threaten ROI, ...

Political gridlock and federal-state tensions make nationwide AI legislation unlikely, leaving companies to navigate a ...

Fewer than half of companies are satisfied with the role cloud plays in innovation, according to an NTT Data report.

The IT firm and Microsoft will launch a forward deployed engineering practice, one of several initiatives it unveiled this ...

But CIOs likely won't see any savings as model sizes go up and functionality becomes more advanced, the analyst firm said.

The automotive and industrial parts distributor said it has no plans to replace Naveen Krishna as it undertakes dividing the ...

Their dual-architecture hardware stands to expand mainframe use cases, including reducing barriers for VMware migrations, a ...

Hiring for skilled trades has increased to keep up with the rate of artificial intelligence infrastructure growth, a ...