The Importance of the Front Desk in a Medical Office

Medical Front Office Assistant Online Training Course

Recorded Webinar: Foundations for Front Desk

🏨 Front Office role play practice simulates real-world scenarios encountered in hospitality settings. In this role play, one student assumes the role of a receptionist while the other takes on the role of a guest requesting early check-in at a hotel, in which the receptionist demonstrate professionalism, empathy, and problem-solving skills as they handle the guest's request within the hotel's policies and availability constraints. The guest, in turn, may present various situations, such as urge

In the simulated Front Office role play, two students participate in the roles of a receptionist and a guest making a room reservation at a hotel reception counter. The receptionist assumes the responsibility of professionally welcoming and assisting the guest throughout the reservation process. The guest, in turn, presents themselves with an intention to secure accommodations, providing essential details such as their personal information, preferred dates of stay, room preferences, and any addi

Hotel Reception | WorldSkills