Has the time come to think beyond the customer experience? 🤔 On the newest episode of "Questions for now," Ian Golding, author, founder and CEO of Customer Experience Consultancy, and Diane Magers, author, founder and CEO of Experience Catalysts, discuss how brands stand to benefit from adopting the holistic discipline of experience management. 🎧 Listen to the full episode of Questions for now: https://heyor.ca/mra9sk | TELUS Digital

Why do the most customer-centric brands prioritize their employee experience? 🧠 Because the secret to exceptional customer service starts with your team members. Ian Golding, founder and CEO of Customer Experience Consultancy, joins us on the latest episode of “Questions for now” with further insights on the importance of experience management. 🎧 Listen to the full episode: https://heyor.ca/MY4Qcl | TELUS Digital

That third visit is the key to customer loyalty. A flawless experience on their first two visits only gets you to 42% likelihood of return, but nailing that third time jumps their loyalty to 70%. Flag those new customers and focus on consistency to turn them into regulars. Follow @owner for more restaurant growth tips! | Owner.com