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5:23
Study.com
Customer Experience: Definition, Factors & Lifecycle
The customer experience includes their cumulative thoughts, feelings, and history with a product or service offered by a business. Discover the influential factors of the customer experience and the five stages of the customer lifecycle: potential, initial, repeat, core, and former.
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That third visit is the key to customer loyalty. A flawless experience on their first two visits only gets you to 42% likelihood of return, but nailing that third time jumps their loyalty to 70%. Flag those new customers and focus on consistency to turn them into regulars. Follow @owner for more restaurant growth tips! | Owner.com
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