Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon

35K views · 201 reactions | more examples of the mock call script on my self-study guide ✨ Yesss life time access siya! Link is on comments  | Alexandra Ang | Facebook